Terms of service

1. Overview

This website is operated by Second Serve (Pty) Ltd (“Second Serve”, “we”, “us”, “our”).

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors.

Please read these Terms carefully before using the site. If you do not agree, you may not access the website or purchase our products.

2. Online Store Terms

You may not use our products for any unlawful or unauthorised purpose.

You must not transmit any viruses, malicious code, or attempt to interfere with the functioning of the website.

A breach of any of these Terms will result in immediate termination of your access to our Services.

3. Accuracy, Completeness & Timeliness of Information

We do our best to ensure that all product descriptions, pricing, colours, and availability information are accurate and up to date.

However, errors may occur. We reserve the right to:

correct any errors,
update information,
or cancel orders where information was inaccurate at checkout.

Colours may appear differently depending on screen settings and lighting.

4. Products & Services

Certain products or services may be available online only.

We may limit quantities, discontinue products, or update designs and features without notice.

All Sèrve products are designed with specific colourways, finishes, and materials. Any variation will be clearly indicated on the product page.

We reserve the right to refuse any order at our discretion.

5. Pricing & Billing

Prices are displayed in South African Rand (ZAR) and may change without notice.

We reserve the right to:

limit or cancel quantities purchased per person, household, or order;
refuse orders we believe may be fraudulent or suspicious.

If we cancel or modify an order, we will attempt to notify you via the email or phone number provided during checkout.

6. Accuracy of Account Information

You agree to provide current, complete, and accurate purchase and account information.

You are responsible for updating:

your address,
email,
and payment details

so we can process your orders smoothly.

7. Third-Party Tools & Services

We may use third-party service providers such as:

payment gateways (e.g., PayFast, Paystack, Yoco)
courier partners
analytics and marketing tools

These providers have their own terms and privacy policies.

We are not liable for issues arising from third-party services.

8. Shipping & Delivery

All orders are shipped within South Africa only.

Delivery timeframes, processing times, and shipping fees are outlined in our Shipping Policy.

Once a parcel is handed to the courier, tracking and delivery time are managed by the courier partner.

9. Returns & Exchanges

Our returns process is governed by our Refund Policy, which forms part of these Terms.

Products must meet the conditions listed in the Refund Policy before a return or refund can be processed.

10. Prohibited Uses

You are strictly prohibited from using the site:

for fraudulent purposes
to violate any laws or regulations
to infringe upon intellectual property
to transmit harmful code
to interfere with the website or security features

Violation of these prohibitions may result in legal action.

11. Disclaimer of Warranties

We do not guarantee that:

the website will be uninterrupted or error-free,
all information will be fully accurate at all times,
or that defects will always be corrected immediately.

Products are provided “as is” and “as available”.

12. Limitation of Liability

Second Serve (Pty) Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability is limited to the amount paid for the product purchased.

13. Indemnification

You agree to indemnify Second Serve (Pty) Ltd, its employees and partners from any claims or demands arising from your breach of these Terms or misuse of our Services.

14. Severability

If any part of these Terms is found to be unenforceable, the rest will remain valid and enforceable.

15. Termination

These Terms remain in effect unless terminated by either you or us.

You may stop using our Services at any time.

We may suspend or terminate access if you violate any part of these Terms.

16. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

17. Contact Information

Questions about the Terms should be sent to:

📧 byServeZA@gmail.com

📞 073 000 9412